• Call Centre: 7871661787   

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number 7871661787 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Engineering
Basic Amenities Petitions
2
Borewell and Well Watersupply
3
Burial Ground andCrematorium Maintenance
4
Bus Stand Maintenance
5
Canel Cleaning
6
Corporation Building Maintanance
7
Culvert
8
Desiliting of Drain/Canal
9
Drinking water contamination
10
Drinking water supply
11
Engineering-Others
12
Flood Management
13
Foot Path
14
Lorry Watersupply
15
Maintenance/Repairs Of Roads
16
Motor Used
17
New Sewer Connection
18
Park Maintenance
19
Septic Tank - 14420
20
Sewer House Block
21
Sewer Main Block
22
Sewer Manhole Open or Broken
23
Solid Waste Management
24
Speed Breaker
25
Storm Water Drain Construction
26
Street Light
27
Toilet Maintenance
28
UGD connection and Maintainence
29
UGD Debris
30
Water Connection
31
Water Supply Leakage Repairs
32
Public Health Sanitation
Animal Death
33
Animal nuisance
34
Bio-Medical Wastage
35
Birth and Death
36
Burial Ground and Crematorium issues
37
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
38
Epidemic Diseases
39
Garbage
40
Health-Other
41
Mosquito menace
42
Open Drain
43
Pollution Related
44
Sand Removal
45
Stray Dog Nuisance
46
Trade License
47
Revenue
Correction (Name/Street/Door no)
48
Entertainment Tax
49
Name Transfer
50
Non Tax
51
Parking Charges
52
Pay and Use Toilet
53
Professional Tax
54
Property Tax
55
Revenue - Others
56
Vacant Land Tax
57
Town Planning
Building plan Application
58
Building plan Permission
59
Building plan Renewal
60
Building plan Verification
61
Building Planning Permission
62
Buliding Debris
63
Encroachment
64
Hoarding Removal
65
Survey
66
Town Planning - Others
67
Unauthorised Construction

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