• Call Centre: 7871661787   

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number 7871661787 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Engineering
Basic Amenities Petitions
2
Borewell and Well Watersupply
3
Burial Ground andCrematorium Maintenance
4
Bus Stand Maintenance
5
Corporation Building Maintanance
6
Culvert
7
Desiliting of Drain/Canal
8
Drinking water contamination
9
Drinking water supply
10
Flood Management
11
Foot Path
12
Lorry Watersupply
13
Maintenance/Repairs Of Roads
14
New Sewer Connection
15
Park Maintenance
16
Sewer House Block
17
Sewer Main Block
18
Sewer Manhole Open or Broken
19
Solid Waste Management
20
Speed Breaker
21
Storm Water Drain Construction
22
Street Light
23
Toilet Maintenance
24
UGD connection and Maintainence
25
Water Connection
26
Water Supply Leakage Repairs
27
Public Health Sanitation
Animal nuisance
28
Bio-Medical Wastage
29
Birth and Death
30
Burial Ground and Crematorium issues
31
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
32
Epidemic Diseases
33
Garbage
34
Mosquito menace
35
Open Drain
36
Pollution Related
37
Stray Dog Nuisance
38
Trade License
39
Revenue
Correction (Name/Street/Door no)
40
Entertainment Tax
41
Name Transfer
42
Non Tax
43
Parking Charges
44
Pay and Use Toilet
45
Professional Tax
46
Property Tax
47
Vacant Land Tax
48
Town Planning
Building plan Application
49
Building plan Permission
50
Building plan Renewal
51
Building plan Verification
52
Building Planning Permission
53
Buliding Debris
54
Encroachment
55
Hoarding Removal
56
Survey
57
Unauthorised Construction

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