• Call Centre: 7871661787   

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number 7871661787 and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Engineering
Basic Amenities Petitions
2
Borewell and Well Watersupply
3
Burial Ground andCrematorium Maintenance
4
Bus Stand Maintenance
5
Canel Cleaning
6
Corporation Building Maintanance
7
Culvert
8
Desiliting of Drain/Canal
9
Drinking water contamination
10
Drinking water supply
11
Engineering-Others
12
Flood Management
13
Foot Path
14
Lorry Watersupply
15
Maintenance/Repairs Of Roads
16
New Sewer Connection
17
Park Maintenance
18
Sewer House Block
19
Sewer Main Block
20
Sewer Manhole Open or Broken
21
Solid Waste Management
22
Speed Breaker
23
Storm Water Drain Construction
24
Street Light
25
Toilet Maintenance
26
UGD connection and Maintainence
27
UGD Debris
28
Water Connection
29
Water Supply Leakage Repairs
30
Public Health Sanitation
Animal Death
31
Animal nuisance
32
Bio-Medical Wastage
33
Birth and Death
34
Burial Ground and Crematorium issues
35
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
36
Epidemic Diseases
37
Garbage
38
Health-Other
39
Mosquito menace
40
Open Drain
41
Pollution Related
42
Sand Removal
43
Stray Dog Nuisance
44
Trade License
45
Revenue
Correction (Name/Street/Door no)
46
Entertainment Tax
47
Name Transfer
48
Non Tax
49
Parking Charges
50
Pay and Use Toilet
51
Professional Tax
52
Property Tax
53
Revenue - Others
54
Vacant Land Tax
55
Town Planning
Building plan Application
56
Building plan Permission
57
Building plan Renewal
58
Building plan Verification
59
Building Planning Permission
60
Buliding Debris
61
Encroachment
62
Hoarding Removal
63
Survey
64
Town Planning - Others
65
Unauthorised Construction

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